Choosing an AC & Plumbing Contractor
Reputable HVAC and plumbing contractors are not a dime a dozen. Here’s what to look for when choosing the right company for you:
1. Your HVAC & Plumbing Contractor should be a leading dealer.
Problem: Most contractors do not have the buying power or leverage to get priority service and parts.
Why Chas Roberts: Chas Roberts is Arizona’s largest Carrier, Goodman, Trane, and Amana dealer so our customers get preferential treatment and pay less.
2. Your HVAC & Plumbing Contractor should have a long history of doing business.
Problem: The last downturn of the 1980s put a large number of contractors out of business and many of the present day small contractors have not yet experienced a financial downturn.
Why Chas Roberts: Chas Roberts has been the most successful residential air conditioning company in the Western United States for 72 years. Our plumbing division started in 2011, and we have trained technicians to get the job done right. We will be here when you need us.
3. Your HVAC & Plumbing Contractor should have ample staffing.
Problem: Most contractors cannot take care of customers during the busy times of the year.
A small operation with limited vehicles simply cannot serve the Valley of the Sun effectively.
Why Chas Roberts: Chas Roberts has an army of employees and can dispatch a service technician to your area quickly to resolve any problem whether it be A/C or plumbing related.
4. Your HVAC & Plumbing Contractor should have a formal technician training program.
Problem: Most contractors’ employees learn on the job and practice on your system.
Chas Roberts has a full-time training department that has held over 30,500 hours of training in the past 12 months. That’s over 15 years of technical and professional training each year.
Why Chas Roberts: All of our employees are professionals. We will not experiment on your system and will not cause damage to your home.
5. Your HVAC & Plumbing Contractor should be a licensed contractor.
Problem: Many “mom and pop” contractors aren’t operating with the required licenses. This puts homeowners in financial jeopardy, particularly when things go wrong.
Why Chas Roberts: We are licensed in both air conditioning and plumbing with the Arizona Registrar of Contractors and insured for at least $2 million (Arizona minimum insurance is $300,000).
6. Your HVAC & Plumbing Contractor should have a strong track record.
Problem: Most contractors have limited experience with the many different brands of equipment and installation processes.
Why Chas Roberts: We carry all the major heating and air conditioning brands and have installed systems in over 200,000 homes since the year 2000. We will install your HVAC system professionally, as if it were in our own home.
7. Your HVAC & Plumbing Contractor should accommodate your scheduling needs.
Problem: Many contractors don’t answer their phones, preferring to let you leave a message. Or worse, they put you on hold for an eternity.
Why Chas Roberts: We carry all the major heating, air conditioning and plumbing brands and have installed systems in over 1 million homes. We will install your HVAC system and plumbing professionally, as if it were in our own home.
8. Your HVAC & Plumbing Contractor should offer prompt service.
Problem: Most contractors are only available if the owner is in town and has their cell phone turned on.
Why Chas Roberts: We have a large Call Center that is available 7 days a week, 365 days a year. When you need service, you will talk to a representative who can set an appointment right now.